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You are the housekeeper. Write the cleaning room’s instruction for the chambermaids

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Chambermaid’s responsibilities

Vocabulary

physically demanding job task per shift depend on carry out tidy rooms polish remove stains fee-for-service items room contents delivering newspapers pick up laundry be able deep cleaning tasks guest requests comply fire regulations comply health and safety legislation good working relationships garbage involve replenish any supplies theft water and heating system cooling system

Read the text and answer the questions.

Housekeeping in a hotel is a very physically demanding job that includes many, varied tasks. Typically housekeepers are responsible for cleaning 16 rooms per shift. The actual amount of work depends on the size of the room and the number of beds. A housekeeper needs between fifteen and thirty minutes to do one room.

The main work of room attendants is performed before the arrival the guest, or after his departure. A housekeeper carries out the following tasks:

· making beds

· tidying rooms

· cleaning and polishing toilets, taps, sinks, bathtubs and mirrors

· washing floors

· removing stains

· vacuuming

1. How can you characterize the job of housekeeper?

2. What is the housekeeper responsible for?

3. What does the amount of work depend on?

4. What the tasks does the housekeeper carry out?

Match the words.

1. depend on 2. polish 3. make 4. vacuum 5. clean 6. need clean 15 rooms 7. include a. the toilet b. the bathtub c. the size of the room d. many tasks e. the bed f. the carpet g. per shift

Read the instruction of room cleaning and complete the sentences.

to the highest standards regulations refill requests tasks relationships health corridors regular deep cleaning guest rooms bed linen efficient equipment

As a room attendant, you are responsible for ……………… . The chambermaid has to clean about 16 rooms per shift. A room attendant must also be able to manage guest …………. . Specifically, you will be responsible for performing the following ………………………. :

· Clean guest bedrooms and bathrooms.

· Dust.

· Check the safety of the room ………………… .



· Vacuum rooms and ………………… .

· Change and replenish …………………. , towels.

· Undertake ……………………….. cleaning tasks.

· ……………………… and maintain trolley on daily basis.

· Manage guest requests in a timely and ……………………. manner.

· Comply with hotel security, fire ………………….. and all and safety legislation.

· Assist other departments wherever necessary and maintain good working …………………. .

 

Complete the table.

change vacuum manage undertake refill polish
           

bed linen, bulbs, carpet, room, corridor, requests, chambermaid’s job, cleaning tasks, bathroom cleaning, minibar, toilet, basin, sink, bathtub, mirror, curtains, floor,

 

You are the housekeeper. Write the cleaning room’s instruction for the chambermaids.

Cleaning room instruction

1. _______________________________________________________________

2. _______________________________________________________________

3. _______________________________________________________________

4. _______________________________________________________________

5. _______________________________________________________________

6. _______________________________________________________________

7. _______________________________________________________________

8. _______________________________________________________________

9. _______________________________________________________________

10. ______________________________________________________________


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