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Профессионально-деловая сфера
1) Manager: «Have you typed the cover letter yet, Mrs. Black?»
Secretary: «_______________».
Yes, sir. It’s on your table. Yes, pal. You can find it on your table.
I’m not sure. I’m busy.
2) Business partner 1: «We planned a second meeting in the morning».
Business partner 2: «_______________».
I’m afraid the morning isn’t convenient for us. Give me another time.
It’s out of the question. It won’t do.
3) A: «Excuse me. Can I see John Marshall?»
B: «_____________».
We don’t have such people. Who’s asking?
What? I’m afraid, Mr. Marshall is out.
4) Secretary: «I’m sorry, Mr. Brown is busy at the moment. Tell me please your telephone number. Mr Brown will call you later».
Speaker: «_______________».
Of course. Double five-nine-three-six-four-two. He can’t make me wait!
I’m not going to wait. I’ll never call again
5) Business partner 1: «Items 2.5 and 2.6 lacked in the consignment of the equipment».
Business partner 2: «_______________».
Is this our problem? I don’t understand your problem.
We apologize for the oversight. It won’t happen again. It’s not our problem.
6) Manager: «Have you rented a car for me, Mrs Terry?»
Secretary: «_______________».
No, I was busy. Yes, sir. You can pick it up at the airport.
I don’t know. Yes, pal. You pick it up at the airport.
7) Manager: «Your promotion has been declined».
Employee: «_______________».
You must be kidding me. But I work so hard. Don’t say that! Sorry to hear that, but thank you for the information. +
8) Manager: «Have you received the documents, Mrs Nolan?»
Secretary: «_______________».
I don’t know. I’m busy. Yes, dude. Look at your table. Yes, sir. They are on your table. +
9) Director General: «The results of your department are not so good as it was expected».
Manager: «_______________».
Is this a joke? It’s your fault!
Don’t say that! Sorry to hear that. We will do our best to improve the situation. +
10) Secretary: «Mr Jensen to see you Mr Green».
Manager: «_______________».
I can’t see him now. Thank you Carol. Tell him I’ll talk to him in a minute. +
What is it? He can wait.
A: «I’m calling for Mr Jones from Advertising».
B: «_______________».
Варианты ответа:
I’m sorry you’ve dialed the wrong number. +
We have no Jones here.
Don’t bother me.
Don’t call here.
Secretary: «Hello. Can I speak to Kate Crawford, please?»
Employee: «_______________».
Варианты ответа:
This is Kate Crawford speaking.+
No.
I can’t say for sure.
Who’s that?
A: «Excuse me. Can I talk to Mr Nolan?»
B: «_____________».
Варианты ответа:
What?
Who’s asking? ---
We don’t have such a person.
I’m afraid, Mr Marshall is out
A: «The table on page four and the one on page seven completely contradict each other».
B: «_______________».
Варианты ответа:
Is this our problem?
I’m sorry. I will correct this mistake right now. +
I don’t understand this situation.
It’s not my fault!
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