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I’m afraid there’s been a mistake. I only asked for a single room, not a suite
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I will book a room here. What?! I didn’t ask for a suite.
3) A: «What kind of food would you like to eat?»
B: «_______________».
I want raw fish. I don't like spaghetti.
Well, I'm not sure. Can you suggest something? Nothing.
4) Clerk: «I’ll be with you in a minute. Yes, sir. What can I do for you?»
Customer: «_______________».
Do you have cars here? A car. Could I hire a car? I want a car.
5) Passenger: «I have only pounds. Can you give me change?»
Bus Driver: «_______________».
If you cannot pay you must get off. I’m sorry, but I accept exact change only.
Try to find the exact sum of money Do you understand me?
6) Customer: «This soup is cold».
Waiter: «_____________».
So what? I don’t know. I’m very sorry. I’ll get you another one. Is this my problem?
7) Receptionist: «Yes, Mr Brown. A single room with a bath for two nights, is that right?»
Guest: «_____________».
I’m afraid, not. It’s three nights, from the 11th to the 14th of March. +
It’s three nights! Remember that! Can I give you a call?
What?! It’s three nights! Cannot you be more attentive?
8) Customer: «Show me this lipstick, please. Does it suit me?»
Shop-assistant: «_______________».
Why should I tell you? Yes, madam, it suits you perfectly. + Not at all. I don’t know.
9) Hostess: «Your bag is 3 kilos overweight. You have to pay excess luggage charge».
Passenger: «_______________».
No, I can’t lift this bag. Oh? It’s only three kilos. All right then. +
What? It’s only three kilos! You have no right to charge me
Agent: «South-West Airways. Myra Davis speaking».
Customer: «______________».
Варианты ответа:
Hi, I need some info about the price of the flight from Los Angeles to Hong-Kong.
Look! I want to know how much it costs to fly from Los Angeles to Hong-Kong.
Good afternoon. Can you please tell me how much it costs to fly from Los Angeles to Hong-Kong? +
Hi. Would you like to fly to Hong-Kong with me?
Travel agent: «Good afternoon. Can I help you?»
Customer: «__________________».
Варианты ответа:
Look! I need a single ticket to Glasgow.
Good afternoon. Can I buy a single ticket to Glasgow? +
Give me a single ticket to Glasgow.
A single ticket to Glasgow.
Attendant: «Good morning. What can I do for you?»
Customer: «_______________».
Варианты ответа:
Don’t you see I need petrol?
Fill it up. I’m in a hurry.
Fill it up, please. I’m nearly out of petrol. +
Do you have cars here?
Customer: «How much does this scarf cost?»
Shop-assistant: «_______________».
Варианты ответа:
Five dollars. It’s on special this week. +
What do you want?
The prices are here.
No, I can’t show you this scarf.
Customer: «A table for two, please».
Receptionist: «_______________».
Варианты ответа:
I’m afraid that’s not possible, sir. +
I can’t do that.
No way.
No free tables here.
Passenger: «I have only pounds. Can you give me change?»
Bus Driver: «_______________».
Варианты ответа:
If you cannot pay you must get off.
Try to find the exact sum of money
I’m sorry, but I accept exact change only. +
Do you understand me?
Receptionist: «Good evening, Madam. Can I help you?»
Guest: «_____________?»
Варианты ответа:
One room.
My name is Saunders. I have a reservation. +
I want a room.
I will book a room here.
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