On the importance of communication

Some tools to express your opinion

Expressing opinion

• I (personally) think/believe/feel…
• Personally, I believe/think/feel…
• I honestly feel…
• In my (personal) opinion/view…
• I imagine/suppose/reckon…
• Do know what I think? I think…
• As I see it…
• The way I look at it/see it…
• It appears/seems to me…
• To my mind…
• If you ask me…
• I’d say that…
• As far as I can tell…
• Let me tell you…
• To the best of my knowledge…
• I’m pretty/quite sure that…
• I’m fairly certain that…
• It’s quite obvious that...

Expressing agreement with an opinion

• Yes/yeah.
• (Yes) it is, isn’t it?/ He does, doesn’t he?/ etc.
• Exactly/quite/absolutely/definitely.
• Right/ All right// Yes you’re right.
• That’s (quite) right/true.
• Quite so.
• Of course.
• Yes/well I suppose so.
• I agree (entirely)./ I think so, too.
• I couldn’t agree more.
• That’s just exactly what I think/thought/ was thinking.
• That’s what I was going to say.
• You took the words out of my mouth!
• That’s a good point.
• So/neither do I/ Me too.

PAN PAN or MAYDAY?

As soon as there is any doubt as to the safe conduct of a flight, immediately request assistance from ATC. Flight crews should declare the situation early; it can always be cancelled.

• A distress call (situation where the aircraft requires immediate assistance) is prefixed: MAYDAY, MAYDAY, MAYDAY.
• An urgency message (situation not requiring immediate assistance) is prefixed: PAN-PAN, PAN-PAN, PAN-PAN.

Make the initial call on the frequency in use, but if that is not possible squawk 7700 and call on 121.5.
The distress/urgency message shall contain (at least) the name of the station addressed, the call-sign, nature of the emergency, fuel endurance and persons on board; and any supporting information such as position, level, (descending),speed and heading, and pilot’s intentions.

RTF Emergency Communications
MAYDAY, MAYDAY, MAYDAY, Metro Control, Big Jet 345, main electric failure, request immediate landing at Metro, position 35 miles north west of Metro, heading 120 flight level 80 descending, 150 persons on board, endurance three hours
Big Jet 345, Roger the MAYDAY, turn left heading 090, radar vectors ILS runway 27
Big Jet 345 request runway 09
Big Jet 345, roger, turn right heading 140 for radar vectoring runway 09, descend to 3000 feet, QNH 995, report established
Big Jet 345, heading 140, descend to 3000 feet QNH 995, report established localiser runway 09

Fuel Reserves Approaching Minimum
’Fuel Emergency’ or ‘fuel priority’ are not recognised terms. Flight crews short of fuel must declare a PAN or MAYDAY to be sure of being given the appropriate

On the importance of communication

Incorrect or incomplete pilot-controller communication is a causal or circumstantial factor in 80 percent of incidents or accidents, as illustrated in Table 1.

A survey of the U.S. National Aeronautics and Space Administration (NASA) Aviation Safety Reporting System (ASRS) database identifies the following factors affecting pilot-controller communications:

Table 1 Communication Factors in NASA ASRS Reports

The survey also reveals how various modes of communications are affected:

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