When you telephone a company the person answering the phone may ask you a question. Which is the correct question?

a) Who’ s calling please? b) Who calls? c) Who it is? d) Who called?

2. Which phrase means the same as ‘hang on a moment?’

a) Just a second b) I’ll put you on c) Go ahead d) I’m ready

3. Choose the correct word: “Please.......... and I’ll put you through.

a) stop b) stay c) talk d) hold

What is the expression used to connect two people on the telephone?

a) I’m sending you through. b) I’m putting you through.

c) I’m calling you through. d) I’ m talking you through.

What question the person answering may ask to offer some help?

a) How can I help you? b) I’m putting you through.

c) Just a second. d) Who’s calling?

Secretary: Good morning. President’s office. How can I help you?

Vladimir: Hello. I’d like to speak to George W., please.

Secretary: May I ask who’s calling?

Vladimir: It’s Vladimir.

Secretary: Could you tell me what it’s about?

Vladimir: No, I’d like to speak to him personally.

Secretary: Just hold on, please… I’m sorry. He’s busy at the moment. Would you like to speak to somebody else?

Vladimir: No, I have to speak to George W.

Secretary: O.K. Can I take a message or shall I ask him to call you back?

Vladimir: Could you tell him I called and I’d be grateful if he’d call me back. I’ll be in my office all morning.

Secretary: Does he have your number?

Vladimir: Yes, but just in case, I’ll give it to you. It’s (001) 202-123-4567.

Secretary: So, that’s (001) 202-123-4567.

Vladimir: That’s right.

Secretary: O.K., I’ll give him your message. Goodbye.

Vladimir: Thank you. Goodbye.

II

Tom is a student who wants to speak to Mr. Lau to arrange a visit to his company. Mr. Lau isn’t there. What does Tom say to make sure he gets to speak to Mr. Lau next time he calls?

Tom calls

Secretary: Good morning, Asia Pacific Enterprises (Азиатско-Тихоокеанском регионепредприятий).

Tom: Hello, could I speak to Mr. Lau, please?

Secretary: I’m afraid Mr. Lau is in a meeting right now. Can I help you?

Tom: Well, I am doing a project at Hong Kong University on work experience… Perhaps it’s better if I speak to Mr. Lau personally.

Secretary: Fine, could you call back when the meeting is finished?

Tom: Yes, could you tell me when the best time to call is?

Secretary: Probably after 4 pm.

Tom: Yes, I’ll do that. Thank you for your help

Secretary: You’re welcome.

Tom: Good bye.

Secretary: Bye.

III

Tom is a student who wants to speak to Mr. Lau to arrange a visit to his company. Notice how Tom makes all the arrangements in one call.

Tom: calls

Secretary: Good morning, Asia Pacific Enterprises.

Tom: Hello, could I speak to Mr. Lau, please?

Secretary: Yes, I’ll put you through. May I know who is calling?

Tom: Yes, my name is Tom Wu. I am a student at Hong Kong University. I am calling about a project we are doing.

Secretary: OK. Could you hold the line, please?

Mr. Lau: Hello, how can I help you?

Tom: My name is Tom Wu. I am a student at Hong Kong University. I am calling about a project we are doing on work experience. Mr. Chan from Eurasia Products said you might be able to help me. He is a friend of my uncle.

Mr. Lau: Yes, I know Mr. Chan… So?

Tom: Well, one of our assignments is to find out more about a particular company and the kind of work that it does.

Mr. Lau: Yes?

Tom: I wonder if you would mind if I visited your company one day next week and talk to some of your staff.

Mr. Lau: Hmmm, we are rather busy. What would you like to do exactly?

Tom: I would like to spend a day in your company and sit with one of your staff while they are working. I’d like to find out more about what the work involves.

Mr. Lau: Yes, well, as I said, we are very busy next week but you might be able to arrange a visit for you the week after.

Tom: Oh, that would be fine. Thank you. I don’t want to cause you any trouble.

Mr. Lau: I will try to arrange something. Which day would you like to come?

Tom: Let me see… Wednesday is the best day for me.

Mr. Lau: No, sorry! We have an office meeting in the morning. How about Thursday?

Tom: Thursday, Thursday would be fine for me. What time is convenient for you?

Mr. Lau: 10 a.m. O.K.?

Tom: Yes, 10 am. Could you tell me where your office is?

Mr. Lau: On the 7th floor, Room 723. Please ask for my secretary.

Tom: Room 723… OK, then I’ll come to your office in Room 723 at 10 am on Thursday the 25th.

Mr. Lau: O.K.

Tom: Thank you so much for your help. I look forward to meeting you.

Mr. Lau: Me too! Good luck with your project.

Tom: Thank you. Goodbye.

Mr. Lau: Bye.

A BIT OF HUMOUR On the telephone:

SPEAK: Are you there? Are you there?

WATT: No, I’m here.

SPEAK: What’s your name?

WATT: Watt.

SPEAK: What’s your name?

WATT: Watt.

SPEAK: Can’t you here? What’s your name?

WATT: WATT is my name.

SPEAK: Yes, what’s your name?

WATT: My name is WATT.

SPEAK: I’m asking you.

WATT: I’m called WATT.

SPEAK: I don’t know.

WATT: I’m Mr. Tom WATT.

SPEAK: Oh, I’m sorry. I didn’t understand.

WATT: Who are you?

SPEAK: SPEAK.

WATT: Speak? I am speaking. What’s your name?

SPEAK: No, it isn’t. My name is SPEAK. I want to speak to DAY.

WATT: You can speak today. I can hear you.

SPEAK: I don’t want to hear you. I want to speak to DAY!

WATT: At what time?

SPEAK: Now! I want to speak to DAY! To DAY! To DAY!

WATT: It’s today now, speak, speak, speak.

SPEAK: But I want to speak to Mr. Henry DAY now.

WATT: Oh, I’m sorry. You can’t speak to Mr. DAY today. He doesn’t want to speak to SPEAK today. He told me so.

Поиск по сайту: