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Reception: Can I help you?
Woman: I can't get into my room. The key card doesn't seem to work.
Reception: Are you putting it into the slot correctly, with the arrow facing you and pointing down?
Woman: I think so. The door handle just won't turn.
Reception: When you insert the card, a little green light shows on the lock. Take the card out and turn the handle to open the door.
Woman: 1 didn't see a light. Do I have the correct key card?
Reception: I'll ask one of the porters to come up with you.... Tony, can you help this lady ...
Reception: Hello, reception.
Man: This is room 323. I've just got into my room but none of the lights work.
Reception: Have you got your key card?
Reception: The control switch is just inside the door of your card into the slot there.
Man: Ah! Wonderful. Thank you so much.
Reception: Don't remove the card until you leave the room ...
Reception: Yes, Luca speaking. How can I help you?
Woman: This is 531. Our room is very hot and stuffy and we can't open the windows.
Reception: The windows don't open, I'm afraid, because of security. Have you got the remote control to switch the air conditioning on?
Woman: Only the TV one.
Reception: It's the same remote. Can you see an on/off button with an air con symbol?
Woman: Ah ... yes.
Reception: Point the remote at the air conditioning unit and press.
Woman: Great. It's on. Thank you.
Reception: Use the plus or minus buttons to set the temperature.
Woman: Thanks very much ...
Man:... Hello. Can you tell me how to change the bath tap so I can have a shower?
Reception: Of course. Just pull up the silver knob on top of the bath tap.
Man: Pull up? That sounds straightforward. Thanks.
Reception: No problem ...
Woman:... I've tried and tried to make the safe deposit box work, but it won't lock.
Reception: Right, let's try together.
Woman: OK, I'm ready.
Reception: Put your valuables into the box.
Woman: Right, they're in.
Reception: Then close the door and enter any 4-digit code by pressing the buttons on the door.
Woman: Right... And I've turned the knob.
Reception: No, not yet.
Woman: Ah ...
Reception: Enter the code. Then turn the little knob and enter the same code again.
Woman: Right, yes. I heard it lock.
Reception: Good. To unlock, just key in the code.
Woman: Brilliant. Thank you so much.
Reception: You're welcome.
1. The woman has a problem using her key card/door key.
2. The receptionist offers to come/asks a porter to help her.
3. The man in 323 doesn't know how to make the lights work/hasn't got his key card.
4. The receptionist tells him to leave the key card in/ remove the key card from the slot.
5. The air conditioning isn't working/switched on in 531.
6. The man wants to take a shower/bath.
7. You enter the code before/after you close the door of the safe deposit box.
8. You use another/the same 4-digit code to open the box.
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