Read the dialogue “Minimizing risks” and check ex. 10

Woman: OK. Everyone who works here needs to understand about health, safety and security. You don't have to be a rocket scientist. It's mainly common sense. Now, clean uniforms and lots of hand washing are both very important but what other ways can we minimize the risk of contamination?

Trainee 1: We should wear rubber gloves.

Woman: Yes. Handling kitchen waste or servicing bathrooms. Rubber gloves provide good protection from germs and bacteria. You should also use the anti­bacterial hand gel when you're servicing rooms.

Trainee 2: We shouldn't come to work if we're feeling unwell.

Woman: You're right. Don't spread your germs. You ought to let your supervisor know and stay at home. Now, what about safety?

Trainee 3: The cleaning sprays we use can be toxic.

Woman: Yes. Always keep them clearly labelled and locked away. Make sure you protect your hands and eyes when you use them.

Trainee 3: Sometimes when we're cleaning the rooms, we find faulty electrical equipment or worn flexes.

Woman: Right. What do you do?

Trainee 3: We put them in our room report so maintenance will come and fix them before the next guest checks in.

Woman: Good. Anything else?

Trainee 2: If we're wet mopping floors, people can slip.

Woman: Yes. Remember to put up a warning sign.

Trainee 3: What about when we're vacuuming the corridors? People could trip over the flex.

Woman: Yes. You needn't put up a sign, but you can minimize the risk. You should make sure the flex is along the wall.

Trainee 2: What about fires?

Woman: People can't smoke on the premises, so fire risk is minimized... But what if there's a fire in the kitchen?

Trainee 1: Well, someone will sound the fire alarm... And everyone has to leave the building and go to the assembly point immediately.

Woman: What if guests don't come to the assembly point?

Trainee 2: Well, reception can call them on the internal system.

Woman: Good. You shouldn't go to rooms looking for guests. Reception will check who's in and out... And if there are 'no-shows', then inform...?

Trainee 2: The fire service.

Woman: Yes. Good. Finally, what about security? What should you do if you see unattended luggage or a package in reception?

Trainee 2: Well, if we see anything suspicious, we ought to let the duty manager know.

Woman: Definitely. It could be a bomb. What if a person you've never seen before walks straight into the lift or up the stairs?

Trainee 1: Go after them and ask what they want?

Woman: No, you shouldn't do that. Inform security so they can monitor the person's movements. There are security cameras around the hotel and CCTV in the car park, as well as security guard patrols...

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