WRITING A LETTER OF COMPLAINT

1. Read and translate the following letter of complaint.

Dear Sirs,

We are sorry to have to inform you that in the consignment of the equipment we have received against the above Contract there are several broken cases and some machines are damaged. We are sending you the report signed by our inspectors from which you will see the extent of the damage.

We would also like to draw your attention to a delay in shipping the machines. This is an infringement of Clause 4 of the Contract which, you may well see, also stipulates payment by the Supplier of damages in case of delay in delivery.

So we ask you to transfer to our account the sum of the penalty and to strictly observe the terms of the Contract in future.

We hope to hear from you soon.

Yours faithfully,

Name Surname

Position

2. Complete the letter with proper phrases.

I am writing regarding the consignment of …………..we received to the above order yesterday. There seems to be a mistake in the order as we ordered ………..not the ……………..units that were delivered.

As I have firm orders for the……. I asked for, I would be grateful if you could send my consignment as soon as possible, and collect the wrongly delivered goods. Thank you very much in advance.

Best regards,

Name, Surname

Position

3. Write your own letter of complaint. You can invent the address, company name, and the problem.

Here are some more useful phrases.

We regret to inform you that you have supplied goods below the standard.

С сожалением сообщаем, что поставленные вами товары оказались низкого качества.

We cannot accept these containers as they are not the size and shape we ordered.

Мы не можем принять эти контейнеры, так как их размер и форма не соответствуют заказанным.

We have examined the goods in the damaged cases and have found that we could not use them.

Мы протестировали товары из поврежденных ящиков и обнаружили, что они непригодны к использованию.

As the period of guarantee has not expired yet, we ask you to replace the machine by another one.

Так как срок гарантии еще не истек, мы просим вас заменить станок на другой.

The consignment contains only 30 cases instead of 35 cases stated on the Bill of Lading.

Партия содержит только 30 контейнеров вместо 35, указанных в коносаменте.

An explanation of this delay will be appreciated.

Будем признательны, если вы объясните причины задержки поставки.

We hope you will pay more attention to packing to avoid any breakage in future.

Надеемся, что вы будете уделять больше внимания упаковке во избежание повреждений в будущем.

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