Making guesses and giving advice

Help desk technicians have to sort out the different reasons for the problem and suggest ways to fix it. Look at some of the expressions that can be used.

■ Turn the computer off and on again. It often works.

■ You should check that dust is not affecting the computer cooling fan, the device that prevents the parts inside the computer from overhearing.

■ Why don't you reboot, restart, the system again?

■ If this doesn't work, use a recovery tool, a software application to restore your deleted data.

■ You should back up your files in the future, make copies.

■ If 1 were you, I'd get aUPS, an uninterruptible power supply, a device to maintain the continuous supply of electric power.

II. Complete these sentences with words from paragraph 1

1. Your computer may have a virus if it has symptoms like these:

Windows won't start and an __________ tells you that it's because important files are missing.

An unfamiliar message pops up in a _________.The message is usually unrelated to programs you're running or asks for confidential information such as passwords.

2. A bug is a coding error in a computer program. That's why some people say that __________ is the art of taking bugs out - programming is the art of putting them in.

3. The company is improving the __________ for computer users. They are introducing 'answer-express' to handle all kinds of technology support and online advice.

4. The firm is seeking a __________ to join the team. The successful candidate will be responsible for __________ and resolving problems for internal staff as well as external users.

III. Match the pieces of advice (a-i) with the problems (1-9) in paragraph 2

a. Haven't you got any antivirus software installed? If I were you, I'd try a free online scan.

b. Why don't you reset the refresh rate of your monitor?

c. You may have made a mistake while typing your password. You can't access a website if you

aren't recognized as a guest. Try typing it again.

d. The computer may be overheating. Check there's nothing blocking the flow of air. You should

also use a recovery tool to retrieve your files.

e. Your system must be running short of memory. You'd better add some more RAM.

f. That message shows the web server is busy. Why don't you wait and try again later?

g. Your discs or perhaps your lens might be dirty. Use some special disc polish.

h. It might mean that the page is no longer on the Internet. Check the URL again. If that doesn't

work, you could use a search engine to find similar pages.

І. The print heads of your printer must be clogged, obstructed with ink. Run the clean cartridge

routine or wipe them with a cloth and distilled water.

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