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Match the words and phrases (a-f) with the pictures (1-6)

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  9. B Match sentences 1 to 6 with a to f.
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a single room  d family room 

b double room  e en suite room 

c twin room  f dormitory 


Reading

2 The receptionist (R) at the Hotel di Lago is taking a telephone reservation from a guest (G). Read the first part of the dialogue below. How many functions (a-f) does (R) do, and in what order?

 

a Ask when the reservation is for. 

b Ask for the guest's name. 

с Give the price of the room. 

d Ask how many nights the guest is staying. 

e Give the name of the hotel. 

f Ask for a credit card number. 

R Hello. Hotel di Lago. Can I help you?

G Hello. I'd like to make a reservation, please.

R Certainly. When is it for?

G For the weekend of 25th and 26th June.

R OK. How many nights is that for?

G Three nights - Friday, Saturday, and Sunday.

R Is that a single or a double room?

G A double room, please. With a bathroom.

R All our rooms have a bathroom. That's 120 euros per night, including tax.

G That's fine.

R Would you like a smoking or non-smoking room? G Non-smoking, please.

R OK, so that's a double room, non-smoking, for three nights, from Friday 24th to Sunday26th June.

G That's right.

Look back at the things a receptionist needs to do when taking a reservation. Can you add to the list?


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