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Match the words and phrases (a-f) with the pictures (1-6)a single room d family room b double room e en suite room c twin room f dormitory 2 The receptionist (R) at the Hotel di Lago is taking a telephone reservation from a guest (G). Read the first part of the dialogue below. How many functions (a-f) does (R) do, and in what order?
a Ask when the reservation is for. b Ask for the guest's name. с Give the price of the room. d Ask how many nights the guest is staying. e Give the name of the hotel. f Ask for a credit card number. R Hello. Hotel di Lago. Can I help you? G Hello. I'd like to make a reservation, please. R Certainly. When is it for? G For the weekend of 25th and 26th June. R OK. How many nights is that for? G Three nights - Friday, Saturday, and Sunday. R Is that a single or a double room? G A double room, please. With a bathroom. R All our rooms have a bathroom. That's 120 euros per night, including tax. G That's fine. R Would you like a smoking or non-smoking room? G Non-smoking, please. R OK, so that's a double room, non-smoking, for three nights, from Friday 24th to Sunday26th June. G That's right. Look back at the things a receptionist needs to do when taking a reservation. Can you add to the list? Поиск по сайту: |
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