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Вправа 1.3 Read the article above again. Which of the characteristics are mentioned ?

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  Successful hoteliers A cannot concentrate on their work.
  Second rate hoteliers B want to be involved in many activities.
  Child-clowns C are polite but don’t mean what they say.
    D identify with their guests.

 

 

Вправа 1.3 Complete the table below, describing people.

-ed / ing adjectives

-ed adjectives describe how a person feels. I feel tir ed.

 

-ing adjectives say what makes the person feel that way: I was a tir ing journey.

  noun adjective verb
  motivation motivating / motivated to motivate
  charm    
  excellence    
  enthusiasm    
  fulfilment    
  pleasure    
  success    
  variety    

 

Вправа 1.4 What skills and qualities are required for the following jobs:

accountant housekeeper head receptionist sales manager

 

Вправа 1.5 Read the extract from the text in Ex.1.2 on page 2 and underline all the uses of A and THE and all the nouns that do not have an article in front of them.

In a recent study Dr David Young, a leading psychologist, was hired to devise a personality test to reveal the characteristics that make hoteliers not just good but excellent.

The study showed – unsurprisingly – that the most successful owners and managers have two key qualities:

Read the rules and complete the information below with examples from the text on page 2.

  • We normally use no article before the names of people and their titles:

Professor Wilson, Dr David Young.

  • We use A before professions:

A receptionist.

  • We use THE before a noun that has been previously mentioned or is clear:

I had a passport and an identity card but the passport was invalid.

  • We use THE before a noun identified by a phrase or clause that follows:

It’s not the hotel that I stayed in last year.

  • We use no article when countable, plural nouns are used in a general sense:

Guests staying in expensive hotels expect better facilities.

  • We use THE in superlative expressions:

The Lanesborough is the most expensive hotel in London.

Вправа 1.6 Read the stressed syllables in these words and mark the stress pattern on the following words. Translate the words:

  variety varied   excellence excellent
  enthusiasm enthusiastic   energy energetic
  psychologist psychological   excitement exciting
  motivation motivated   personality personal

 

 

Вправа 2. Dealing with guests. Donald McCoy is a hotel consultant who maintains a website where he answers questions put to him by hotel managers. Read the question and fill in the blanks using A, THE, or no article.

Dear Donald

Hi! What can be done about reducing …………………….(1) noise at …………………..(2) motels? Many guests will often shout through ……………………(3) open door to……………………(4) family members in other rooms while other people are trying to sleep.

gsimmons@kansas.tic.net

 

 

Dear Donald

Just as there are floors where ……………….(5) people aren’t allowed to smoke, do you foresee ………………………….(6) non-kids floors? Personally, I see this as ………………….. (7) great selling point, blocking………………(8) families away from ……………………..(9) business traveler.

m.estevez@Miami.us.org

Hi! Donald

…………………………..(10) last time we had ……………………..(11) famous person staying with us we were invaded by …………………(12) autograph hunters, reporters and ………………..(13) paparazzi. Can you give any device on how to prevent such threats to ………………..(14) privacy of any guest who is in ………………….(15) public eye?

janicebrain@Bostonet.com

 

 

Dear Donald

We have …………………(16) number of guests who leave without paying. Some think ………………..(17) account is going to be paid by someone else, others check in with ………………..(18) intention of paying on departure but ‘forget’ to declare things that should be on …………………(19) bill such as drinks from ………………….(20) minibar. Worst of all those who check in, usually for ………………(21) short periods, with no intention of paying at all. What steps can we take to deal with these people?

Tony.bianchi@bsmontreal.can

 

 


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