Why is it very important never to use foul language?

Compare the second principle with the first one. Which one is more important for a successful business? Prove your point.

To be discreet is also very important. If you won`t be discreet you colleges will think that you`re unreliable. So both 2 principles are important, as they show whether you`re reliable or not, and it`s also important for survival and future promotion

What should workers avoid not to get negative results in business?

Workers should avoid being a negative, suspicious or contrary person.

When people say that “an employee is on the right track”?

When employer is considered to be “likeable”.

What does it mean to keep to the third etiquette principle at all levels? Is it possible to work this way?

The key business etiquette means “overall professionalism in a friendly manner” at all levels (to fellow employees, subordinates and superiors, clients and customers however trying they might be) or “projecting a positive company image”.

What does it mean for an employee “to project a positive company image” and in what way one could get it in (достичьэтого)?

To fellow employees, subordinates and superiors, clients and customers however trying they might be. To get it in, mean to develop a skill to Be courteous, pleasant and positive.

12. Why has the author paid readers’ attention to the necessity to keep carefully to the 4^th principle of business etiquette?

Whatever business people are in, the necessity to find out a client’s or customer’s point of view will help to get ahead in practically every industry–from manufacturing to publishing to health care… To carry this principle out means to portray an environment that would give people the feeling they are being treated fairly, that we are straightforward with them. And it also is proper for every day life.

What idea is considered as counterproductive way of thinking? Do you agree with this statement?

There are two ways of doing something: the wrong way and my way”. That type of thinking is counterproductive in most business environments. Sometimes you can be right.

Why is there so much confusion about the principle “dress appropriately”?

Because your dress should respond to a place and situation you are.

What kinds of clothes are considered unaccepted at work?

jeans, sweat suit, shorts, sneakers or T-shirts.”

16. What does the 6^th principle mean? What skills does it include?

To use Proper Written and Spoken Language.Do not use foul language, rude words, cursing, curse words, disgusting language. Principle 6 includes the business necessity of writing correctly, to proofread your writing (letters, memos, articles for publication in print, e-mails, fax communications).

Why is it very important never to use foul language?

It is very important to be careful never to use foul language – even in what you think is a personal telephone call that, to your shock and horror, was overheard by someone whose opinion of you means everything – in any situations that are work related. If for some reason, you are repeating the foul language that someone else used by way of example or because you want to thorough about a situation, don’t use the actual word. Even if you are quoting someone else, others will hear that word as if it part of your vocabulary (there are discreet ways to indicate that there an expletive has been deleted).

18/19. Some aspects of people’s image they are born with, such as height, bone structure, facial features. Even those physical aspects may be changed by people doing everything from keeping in shape (instead of becoming overweight or obese), applying just enough make up (rather than too much or wrong colors) or even having cosmetic surgery if necessary. Clothing may enhance or detract from someone basic physical self. If someone’s taste is questionable, it is possible to consider a “personal shopper”, who with the corporate image in mind suggest clothing selections that suit the body type, coloring and corporate image of an employee.

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