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When can you use the nicknames of people you are dealing with?

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When you had been given a permission only.

What does it mean to be deferential to age and status of people at work? How is it reflected in the way you refer to others?

It is a general awareness of what is proper and sensitive to any situation.

Imagine, there are two people you have to introduce to each other: a lower level person and a senior one. How will you introduce them? Does it matter if they are the same level? If they are different in age?

As a rule, the lower level person has to be introduced to the senior one. ”Mr. Jones, I’d like to present Mr.Black, Vice president of Marketing. Mr. Black, this is Mr. John Jones, the president of our company.”

What kind of descriptions is it possible to include while making introductions? Is it the same in your own culture?

It is good to include descriptions of each person you are making introductions. “ Ms. Hastings, I’d like to introduce to you Sally Holms, the winner of this year executives communication competition. Sally, this is Ms. Alice Hastings, a published poet and the manager of our corporate communications writing division.”

32. Is the custom of kissing a woman`s hand in Italy more likely in a social situation or in abusiness one?

Kissing of woman`s hand is more likely in a business situation.

Do Italian business persons dress more formally than American ones? Why is it so? Does it surprise you?

People dress formally for business. Making a good impression matters deeply.

The excellence of Italian taste and design are an expression of the Italian desire to make a bellafigura.

This is not superficial. It extends to social graces and courtesies, the kind of conversion you make, the kind of person you are. It is not done to throw your weight around, but it does not pay to be modest and retiring either. Be dignified but do not stay on dignity, authoritative but do not authoritarian. The further north, the more seriously and soberly one behaves.

Americans think that most Italians come from Sicily or southern Italy, because the majority of American Italians come from there. Why are Italians offended by this opinion? Is Italy a very varied country?

Italians value wit, and good spirits. It is important to enjoy life and work. Work should not be a burden and taken too seriously. They don’t often tell jokes as such, with the exception of political ones. They are fond of irony and humor of the incongruous. They can be self-deprecating (порицающиесебя) and there is a lot of good humored banter (добродушноеподшучивание).

At the same time they will be very aware of public dignity.

When playing the institutional role, especially in public, the tone will change to formality and seriousness. Everyone in socializing is very approachable and there is no standing on ceremony.

There is a sharp differentiation between work and private life. Taking work home, being telephoned at home or at holiday are unusual. Spouses are rarely involved in entertaining, either at home or at in restaurants and will rarely meet other colleagues’ spouses.

Drinking without eating other aperitif is rare. Even mild intoxication is ill mannered and a hard drinking executive is a rarity. The usual form of entertaining is dinner in a restaurant.


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