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Now read the notes on Chinese business protocol. How does each piece of advice compare with the situation in your country?

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Chinese business protocol and etiquette

Greetings

- You must greet the oldest person first.

- You don’t have to be serious all the time. The Chinese have a great sense of humour. You should be ready to laugh at yourself sometimes.

- You mustn’t move to a first – name basis until advised to. You should address the person by an honorific title and their surname.

Business cards

- You should exchange cards after the initial introduction.

- You should hold the card in both hands when offering it.

- You mustn’t write on someone’s card unless asked you.

Giving gifts

You shouldn’t give flowers, as many Chinese associate these with funerals.

- You mustn’t give four of anything, as four is an unlucky number.

Entertaining at home

- It is a great honour to be invited to someone’s home. If you cannot accept the invitation, you must offer a very good excuse.

- You should arrive on time, remove your shoes, bring a small gift and eat well to show you are enjoying the food.

- You don’t have to eat loudly, but if you slurp or belch, it shows that you are enjoying your food.

For your notes also

- German business people are pretty formal in business, so don’t be surprised at how they address each other. They tend to use family names, not first names, when they talk to each other.

- When meeting you first German people usually shake hands.

- German likes talking about football. They are keen on football. Germans expect to win any match they play and they often do. Football is a great topic of conversation with men.

- When you are invited out to dinner, flowers are very acceptable. They would be a great gift in Germany.

- French people love talking about food. They are very proud of their cuisine, so you can’t go wrong if you introduce that topic into conversation. The French are like the Spanish and Portuguese, they’ll go on for hours talking about local dishes.

- When you are invited out to dinner, flowers are very acceptable. In France most visitors bring flowers for their hostess. Everyone loves to receive them.

Do you know about business culture in Russia? Speak on the topics.

Appearance

- How do men and women dress in business?

- Is casual dress permitted?

Behaviour

- Do people like a lot of personal space? Do they stand close or far away from another person?

- Do staff use first or family names when addressing each other?

Entertainment

- Do businesspeople prefer to entertain guests at home or in a restaurant?

- What advice can you give about gifts?

- What are good/bad topics of conversation?

Meetings

- How important is punctuality in your culture?

- Is the person status important in meetings?

 

References

1. Business world. English for key business practice (Part I). - М.: МИРЭА, 2007. 48 с. [Методические указания для студентов дневного и вечернего отделений ф-та ЭиУ]

2. Business world. English for key business practice (Part II). - М.: МИРЭА, 2008. 56 с. [Методические указания для студентов дневного и вечернего отделений ф-та ЭиУ]

 

Keys

Module 2.

Practice (prepositions). 1 -in; 2-in; 3-for; 4-to; 5- for; 6-in; 7-with, to.

Exer.1. 1-e; 2-c; 3-f; 4-h; 5-a; 6-b; 7-I; 8-d; 9-g.

Module 3.

Task1. -Starting and finishing calls.

Polite enquiries: How are things?

Saying why: I am phoning to ask

Ready to finish: Anyway

Offering help: Let me know if there is anything I can do for you.

Future plans: m I’ll look forward to seeing you on Tuesday, then.

Ending: Thank you for calling.

Task 2.

The start

A - Nice to hear from you

B - How are things?

B - I am phoning to ask

The finish

A - Give me a ring if you have any problems.

B - Right. See you.

B - Thanks for your help.

A - Have a nice day.

 

 

Учебное издание

Чернова Надежда Ивановна

Катахова Наталия Владимировна

Петрова Людмила Ивановна

Богуш Надежда Борисовна

 

 

БИЗНЕС-АНГЛИЙСКИЙ ЯЗЫК.

FEEL FREE IN YOUR BUSINESS ENGLISH

 

Учебное пособие

 

 

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