Description and features of hotel services

Services, which are given in the hotels of Ukraine divided into basic, and additional (other). Services of dwelling behave to basic services. Process of grant of basic services in hotels it is possible schematically to divide into and few basic stages:

- information about services;

- backuping (reserving) of places;

- realization of services;

- meeting and send-offs of tourists;

- service is during and stay.

Process of grant of informative services in hotels - one of importent. An of able grant information comes into and notice, excites interest and desire to purchase and favour, that to carry out the choice of hotel, to the room hotel, term of stay and others like that. But, it costs to conduct informative activity with large professionalism.

Backuping (reserving) of places in hotels and other facilities of placing allows and personnel to prepare to maintenance of tourists, and to the tourists more rationally to conduct leisure.

Meeting of and placing of tourists includes in hotels: transference of luggage, delivery of the keys, and accompaniment to the number.

Distributing of tourists after numbers is carried out service of reception and placing of hotel (administrator). The basic requirements in the process of reception and placing of tourists is: operationability, clearness and speed of registration of document.

The finishing stage of grant of basic services in and hotel is payment and departure.

With purpose of upgrading and culture of maintenance of users, and also to the competitiveness in the world market of hotel services, hotels must have not only high level to the comfort but also wide choice of additional services.

On of the method of grant additional (other) services can be requiring payment and free of charge.

To requiring payment additional services belong:

- restaurant and la carte;

- shops (newspapers, souvenirs);

- garage;

- fitness - club;

- banquet and conference halls;

- salons of beauty;

- mini bar and service in numbers;

- services of taxi (transfer);

- nurse;

- requiring payment television;

- tea or coffee-pot;

- and safe is in and number.

free additional services:

- storage of luggage is in the chambers;

- using pharmacy medicines;

- delivery in the number of the certificate and souvenir advertising, form envelopes and paper;

- storage of values;

- grant of filaments, needles;

- edition of certificates is about and location and mode of operations of points of domestic consumer services;.

- exchange of currency;

- rigging is for invalids;

- transport services;

- hair dryer;

- cleaning of shoe;

- and floor is the first class for corporate clients.

Робота над текстом за професійним спрямуванням.

Спеціальність: Соціальна педагогіка

Generation Gap

Sometimes our parents don't understand us. They don't understand some problems and things which are very important in teens' life; for example, the lifestyles of young people, piercing, tattoos, drugs, sex, relationship with friends and teachers. So sometimes teens can't tell them about their private life. Some parents don't want to understand modern views, ideals and system of values.

Elderly people usually compare their childhood and youth with the present, and regard old times as better, always talking about "the good old days". The young people, on the other hand, tend to think their times as the best. Teens look at the world with fresh eyes. Everything is new, interesting to them. Sometimes they cannot solve their everyday problems. But they want to cope with them by themselves. So adults shouldn't prevent them from making their own mistakes.

People are said to oecome wiser with age. Sometimes it is true and sometimes it is not. I think that you can meet a wise man among the old as often as among the young. It is false that when old age wisdom has come, useless illusions have disappeared. Sometimes when we talk to adults, a monologue is a preferred form of expressing your ideas in such talks. That's why some teens don't like to talk to adults.

I think that it's in people's nature to give advice. It seems to people that giving advice they can help somebody or put somebody on the right track. But if a person takes their advice and fails, he can blame an adult all of his life. Our parents have their own ideas and views that their children don't share and understand. They think that their children won't find their place in life. They often say that now teens are very difficult to socialize with and dumpy. But children should settle all problems peacefully because they are their parents. They brought them up with loving care. And if children come to their parents for advice and help, they will do their best and help children to cope with problems and difficulties.

Vocabulary

piercing — пірсінг

tattoo — тату

relationship — відношення

view — погляд

childhood — дитинство

to regard — розглядати

to tend — мати тенденцію

to prevent — запобігати

wise — мудрий

false — неправдивий, фальшивий

wisdom — мудрість

illusion — даремна ілюзія

to disappear — зникати

preferred form — переважна форма

to express — виражати

advice — порада

right track — істинний, правильний шлях

to fail — потерпіти невдачу

to blame — звинувачувати

adult — дорослий

to socialize with — спідкуватися з

dumpy— сумний

to settle — дозволяти, врегулювати

peacefully — мирно

with loving care — з любов’ю

to do one's best — робити все можливе

to cope with — справлятися з чимось

Questions.

1. What is a generation gap?

2. Why do teens tend to think their times as the best?

3. Do you share this opinion? Why?

4. Do you always follow your parents' advice? Why?

5. Do you agree that people become wiser with age? Why? 6. Do you agree that it's in people's nature to give advice? Why? 7. Is it necessary for children to share their parents' ideas? Why?

8. Is it necessary for children to understand their parents' ideas? Why?

9. What about you?

10. Do your parents do their best and help you to cope with problems and difficulties?

Граматичний матеріал: Повторення часів Perfect.

Future Perfect.

Future Perfect

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