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Practise these conversations in pairs. Use the diagrams and useful phrases to help you. Take turns to play each role

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  1. ABSTRACT SAMPLE PHRASES
  2. Add phrases a-j to the flow chart for leaving a message.
  3. Answer these questions.
  4. Answer these questions.
  5. Are these statements true or false?
  6. B) Work in pairs. Student B – you read the answerphone message, Student A – you leave yours. Swap roles and practice again.
  7. C. Work in pairs.
  8. Compare these sports using the table below.
  9. Complete the dialogue with the words/phrases below and act it out.
  10. Complete the fixed phrases in each space by choosing a word from the box which collocates with the words in bold.
  11. Complete these sentences using one of the compound adjectives in the box.
  12. Continue the list of words and phrases associated with the following topics. Be ready to use them for speaking.

A.

  STUDENT A STUDENT B  
  1) Answer the phone.    
    2) Give your name. Ask to speak to Mr Boyle in IT.  
  3) Apologize and say Mr Boyle can’t take the call. Give a reason.    
    4) Say it’s urgent.  
  5) Offer to take a message.    
    6) Accept the offer.  
  7) Ask B to wait while you prepare.    
B. STUDENT A STUDENT B
Useful phrases · Jane speaking. · The line is busy. · Can I leave a message? · I’ll give him the message. · Do you want to call back later? · Can I have your mobile number / home number / work number? · I’m phoning about… · …asked me to call. · Could you ask her to call me back? · Could you spell your name, please? · Could I have your name again? · Could you repeat that? · I’m sorry, I didn’t catch that.
  1) Answer Tess Whitehouse’s phone.  
    2) Introduce yourself and ask to speak to Tess Whitehouse.
  3) Say Tess is not available. Check B’s name.  
    4) Spell out your name and clarify who you are.
  5) Offer to take a message.  
    6) Say “No” and that you’ll call again.
             

 

H 4 11. Make the following calls using the information below. Use useful phrases (p.13) to help you. Take turns to be A and B.

MAKE CALL 1: Call LogicConcept. You need to speak to Maggie Ford. Your fax machine isn’t working. You want her to send all faxes to 44 1295 783466 for the rest of this week. TAKE CALL 2: You work for Mark Williams. He is out at the moment. Take the message. MAKE CALL 3: Call your friend Alan in America. If he’s not there, leave a message for him to call you. Use your own name and telephone number. TAKE CALL 1: You work for LogicConcept. Maggie Ford’s line is busy at the moment. Take the message. MAKE CALL 2: Your name is Jackie Innis. You want to leave a message for Mark Williams. You’re at the airport and have just heard that your flight is delayed. It is going to arrive at 16.40 instead of 14.20. If Mark Williams can’t meet you, he needs to ring you as soon as possible on your mobile. The number is 07973482316. TAKE CALL 3: You live in America. You are Alan’s brother / sister. Alan is out at the moment. Offer to take a message. Take the caller’s name and phone number.



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