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Do these pairs of sentences mean the same thing or something different? Write (S) same or (D) different.
1. Speak up, please / Speak more loudly, please. ()
2. Speak more slowly, please. / Please hold a moment. ()
3. I didn’t catch that. / I couldn’t hear that. ()
4. I can’t hear you I’m afraid. / I don’t understand what you mean. ()
5. Can you read that back to me? / Can you take a message? ()
6. Let me read that back to you. / Let me just check I’ve got that. ()
7. Would you mind repeating that? / Can you call me back? ()
8. Sorry, you’ve lost me. / I didn’t understand you, I’m afraid. ()
8. Complete sentences 1-10 with these pairs of verbs. Don’t forget to put the verbs into the correct form!
| be + speak get + read hear + try mean + know say + catch speak + hear speak + repeat spell + be understand + mind need + write |
1. I’m not sure if I __________. Would you ______________ repeating it?
2. Please _________ up. I can’t ____________ you very well.
3. Can you _____________ that again? I didn’t ____________ the last part.
4. Sorry, that __________ too fast for me. Can you __________more slowly?
5. Please ____________ your surname again so I can ____________ sure.
6. I’m sorry, I still don’t know what you __________. Is there anyone in your office who _______ Italian?
7. I think I’ve __________ it but let me just ________ it back to you.
8. Sorry, I don’t __________ English very well. Can you ___________ it?
9. Perhaps you ___________ to email me, in case I didn’t _________ it down correctly.
10.I can’t ________ you properly. You’d better __________ calling again.
Complete these two calls with sentences (a-i) from the list below. Use each sentence once only.
Call1
| A.: | May I help you? |
| B.: | _____________ |
| A.: | I’m sorry, I think you have the wrong number. What number were you calling? |
| B.: | __________________________________________________________ |
| A.: | No, this is 311 4240. |
| B.: | _________________ |
| A.: | No problem. Goodbye. |
| B.: | ___________________ |
Call 2
| C.: | __________________________________________________________ |
| D.: | Ah, yes, Mr Fernandez. It’s James Dale here again. I don’t know what happened there. We were cut off somehow, and now this is a terrible line… |
| C.: | __________________________________________________________ |
| D.: | Oh, I’m sorry, I said we were cut off somehow, and now there’s lot of interference on this line. I think I’ll have to call you back. |
| C.: | __________________________________________________________ |
| D.: | Interference? It just means there’s a lot of noise on the line so it isn’t very clear. |
| C.: | __________________________________________________________ |
| D.: | I’m going to hang up and call you back. OK? |
| C.: | _____________________________________ |
a) OK.
b) Ah, I see. No, it isn’t very clear – I can hardly hear you.
c) Isn’t that 311 4249?
d) Goodbye.
e) I’m afraid you are speaking a bit too fast for me. Could you possibly speak a little slower, Mr Dale?
f) Could you please connect me with your Purchasing Officer, Mr Dean?
g) Inter… what? I’m sorry, I don’t know this word. What does it mean?
h) Fernandez.
i) Oh, excuse me, I do have the wrong number.
H 10. What would you say to the person you are speaking with on the phone in the following situations?
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