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Read these two calls. Then complete the notes

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NOTES Call 1 A. Message for: ____________ Caller’s name: ____________ Caller’s number(s): ________ Message: _______________ ______________________ B. Company answering _________ What the person answering offers to do ______________   Call 2 A. Message for: _____________ Caller’s name: _____________ Caller’s number(s): _________ Message: ________________ ________________________ B. Company answering __________ What the person answering offers to do _______________
1. A Hello. AGM Finance. Jane speaking. Can I help you?
B Hello. Can I speak to Chris Dale, please?
A Who’s calling, please?
B This is Anna Lee.
A Just a moment… I’m sorry, the line is busy. Do you want to hold on or call back later?
B Can I leave a message?
A Of course.
B Can you ask him to call me on 0121 334 8798?
A OK. 0121 334 8798. Can you spell your name, please?
B A-N-N-A L-E-E… Can you say I need to speak to him urgently?
A I’ll give him the message.
B Thanks. Goodbye.
2. A Hello. Ikon Technology. Can I help you?
B Good morning. This is Wayne Glen. Can I speak to Jennifer Bliss, please?
A I’m sorry, she’s not in the office today. Can I take a message?
B Yes. I need to talk to her about our meeting. Can you ask her to call me as soon as possible?
A Yes, of course. Can I have your number?
B Yes, it’s 0046 8 5678 6769.
A So that’s 0046 8 5678 6769.
B Yes, and let me give you my mobile number. It’s 07990 202022.
A OK, Mr Glen. I’ll give her the message.
B Thank you.
A You’re welcome. Goodbye.
     

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