Exercise 20 Role play the three phone conversations. What are they about? Learn the expressions used in telephoning. Make similar dialogues

Phone conversation 1

Reception: Good morning, ‘Riegling and Co’. Can I help you?

Chris Witt: Hello, I’m Chris Witt from ‘Sadler and Sons Ltd.’. Please could I speak to Mr. Jeff Smith?

R.: I’m sorry, but Mr. Smith isn’t in at the moment.

Ch. W.: I see. When do you think I could contact him?

R.: Well, at the moment he’s away. He hasn’t left his schedule for today. Would you like to leave him a message?

Ch. W.: Yes. Perhaps you would ask Mr. Smith to call me? My name is Witt, W…I…double T, Chris Witt. And my phone number is 181-166-7851.

R.: I got it, Mr. Witt.

Ch. W.: Thank you. I look forward to hearing from Mr. Smith.

R.: It’s a pleasure. Thanks for calling. Bye for now.

Phone conversation 2

Mr. Jackson: Good morning, Sales Department of the L.L Bean company.

Brenda Dyer: Good morning, my name isBrendaDyer. I’m calling fromGMC in Detroit, Michigan. Could I speak to Mr. Jackson, please?

Mr.J.: Speaking. Good morning, Miss Dyer. What can I do for you?

B.D.: My colleague Joan Smith wrote to you recently and we received your sales material.We’re interested in ordering some T-shirtsto give away as Christmas gifts to our customers.We understand we can create our own design. Is that right?

Mr.J.: Yes, that’s right. You send us a deposit and we produce a proof garment from your design.

B.D.: We are a little anxious about the delivery times.You see, we need the goods by mid-November at the latest.

Mr.J.: Yes, I see. Well, if you send your order off now, you should receive our proof garment in two weeks.

B.D.:Two weeks?

Mr.J.: Well, we could make it one week if you write a note saying it’s urgent.

B.D.: Good.

Mr.J.: Then if you send us the order, we can send you the in­voice immediately.

B.D.: If we fax you a copy of our banker’s order, would you accept that or do you wait until the money is credited to your account?

Mr.J.: I’m afraid we have to wait until we receive the money. But it usually takes two or three days at the most.

B.D.: Thank you very much indeed,Mr. Jackson. You’ve been most helpful.

Phone conversation 3

- Hello. Western Airlines. Can I help you?

- Yes. Can you check if there are any seats available for a flight to Los Angeles please?

-Hold on a minute… Yes, sir. When are you thinking of flying?

- On the morning of the twelfth. The first available flight.

- Is six fifteen too early?

- No that’s fine. Well, maybe it’s a little early. Have you got something a bit later? Around ten or eleven perhaps?

- There’s a flight at ten twenty that gets in at two thirty.

- That would be great. How much is it?

- Two hundred and ten dollars plus tax.

- Fine.

- What’s the name please, sir?

- Weyels. Jack Weyels - W...E...Y...E...L...S.

- How would you like to pay?

- I’ll pay on my VISA card.

- Could you give me the card number and expiry date, please, sir?

- Sure, it’s 2235-2500-97664, January 20^th, 2003.

- Thank you for calling us. Please make sure you’re at the airport forty minutes before the flight.

- Thank you. Bye.

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