Exercise 21 Complete the gaps with the words from the box

1. A. Can I … a message?

B. Yes, please.

A. Please … him I’ll arrive at about three in the afternoon.

2. A. He isn’t here at the moment. … you like to leave a message?

B. Yes, … you say Mr. Sorensen called?

A. I’m sorry, can you … your name?

B. Yes, it’s Sorensen. S…O…R…E…N…S…E…N.

3. A. Shall I ask him to … you tomorrow?

B. No, it’s OK. Please tell him I’ll … later.

4. A. I’d like to … a message for Mr. Casey, please.

B. Yes, of course. Who’s calling?

A. Angelo Gherrini, from Milan.

Exercise 22 a) Read some samples of the recorded voice.

b) Leave messages on the answering machine of your business partners in the following situations:

a. you are calling to confirm your arrival time;

b. you are calling to invite them to a press conference;

c. you are calling to let them know how many people will be present at the reception;

d. you are calling to remind them of their promise to bring samples of product for tomorrow’s meeting.

Exercise 23 Fill in the blanks with equivalent expressions.

1. I’m trying to connect you. – I’m trying to put you through.

2. We’ve been disconnected. – We’ve been ______________.

3. I can’t connect to the number. – I can’t ________________.

4. I’ll put down the receiver now. – I’ll ______________ now.

5. Would you like to wait? – Would you like to ___________?

6. The number’s engaged. – The number’s _______________.

7. I’m sorry, he’s on another line. – I’m ____ he’s on another line.

8. Can you speak more loudly? – Can you speak __________?

9. Could you call again later? – Could you call___________ later?

10. Can I give you a message? – Can I ___________a message?

11. I’d like the person I’m calling to pay for this call. – I’d like to make a __________call.

12. I need internal 291, please. – I need ________ 291, please.

Exercise 24 Put the conversation into the correct order. Three people are involved in this jumbled conversation: Michael Sullivan of Global Engines, Bill Gould of Parsons Engineering and a receptionist.

¨ Right. Well, thank you for your call.

¨ Parsons Engineering. Can I help you?

¨ Yes, they’ve just been dispatched by DCL Courier. They should be with you by tomorrow morning. If there’s any problem, then just get back to me.

¨ I’m afraid he’s on another line at the moment. Would you like to hold or can I take a message?

¨ Hello. My name is Michael Sullivan of Global Engines. I’ve been trying to get through to you. I’m calling to find out whether the spare parts I ordered last week have been sent off.

¨ Mr. Gould is free now. I’m putting you through.

¨ No, it doesn’t matter. I’ll hold.

¨ Hello, this is Michael Sullivan of Global Engines. Could I speak to Mr. Gould in Customer Services, please?

¨ Thank you. Good bye.

¨ Oh, good. Yes. OK, but I hope it won’t be necessary.

¨ Hello. Bill Gould.

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