Notes to the dialogue:

A double room has one large bed.

King size bed in a double room

A twin room has two beds of either 'double', 'queen' or 'king' size.

Two double beds in a twin room

Another type of room is a suite which is larger and more luxurious.

Living area in a suite

A courtyard is a space in the center of the building that is open to the sky. In the “Majestic” some rooms overlook a central courtyard. They have balconies where guests can step outside to look at the view and get some fresh air.

Useful phrases when making a reservation:

- Hallo. Would it be possible to reserve a standard twin room for next Wednesday, March the 12^th?

- Good afternoon. What’s your biggest suite?

- Do you have any rooms available for the third week of June?

- Ideally what we would like is a double room with a king size bed, facing south if possible.

Special requests when reserving a room in a hotel:

- Can you put us on a higher floor?

- We’d like to be on a non-smoking floor, if possible.

- Do you have a ladies only floor?

- I need a quiet room.

- I’d like a room with a view.

- Ideally we’d have a view of the park, if possible.

- Can we have a room facing south?

Some ways to inquire about the price:

- How much is it per night?

- How much will that come to in all?

- What would the total come to?

- Are there extra special charges that I should know about?

- Does that include breakfast?

Hotel guests have different tastes and needs. To serve those needs hotels have many different facilities, such as restaurants, business centers, fitness centers, swimming pools, saunas, tennis courts, gift stores, cafes and more. Some hotels offer butler service, that is, there is a person on each floor whose job is to specifically serve guests by running errands, taking or leaving messages, arranging for dry cleaning and providing for any other extra needs.

Indoor pool

Словарь

butler дворецкий

to call звонить или говорить по телефону

to reserve a room = to book a room заказывать комнату в гостинице (обычно заранее)

in advance заранее, заблаговременно

reservation амер. бронирование

staffmember [stRf] сотрудник служебного персонала

courtyard внутренний двор

business suite номер бизнес класса

luxury suite ['lAkS(q)rI swi:t] номер-люкс

available [q'veIlqbl] имеющийся в распоряжении

instead вместо; взамен

request [rI'kwest] просьба; вежливое требование

luxurious [lAg'zjuqrIqs] богатый, роскошный

facingsouth смотрящий на юг, обращенный в сторону юга

per night [pq:'naIt] за ночь

errand ['erqnd] поручение; задание

errand boy рассыльный

specifically особо, специально

total ['tqutl] сумма; итог

extra charges дополнительная наценка

to cater ['keItq] обеспечивать, обслуживать, удовлетворять

facilities [fq'sIlItIz] средства обслуживания, удобства; услуги

restaurant ['rest(q)rO:N] ресторан

dry cleaning химчистка

swimming pool бассейн

sauna ['saunq] сауна, финская парная баня

gift store магазин подарков

wireless Internet беспроводный Интернет

Text 2

CHECKING-IN TO A HOTEL

“Majestic” hotel in New York

When travellers arrive at the hotel after a long hard day of travel first of all they need to check-in. Check-in means to register for the room by filling out necessary forms and giving the hotel the credit card number.

Sarah Johnson has arrived to the “Majestic” hotel in New York and she is ready to begin her stay. Paul, the receptionist, helps Sarah register for the room. While checking-in Sarah inquires about hotel services.

DIALOGUE

Paul: Good afternoon, Madam. Can I help you?

SarahJohnson: Good afternoon. My name is Sarah Johnson. I’d like to check-in, please.

Paul: Yes, of course.

SarahJohnson: I have a reservation.

Paul: All right, just a moment… Here it is, Sarah Johnson, is that right?

SarahJohnson: Yes.

Paul: It’s one of our business suites with a balcony facing the courtyard.

SarahJohnson: Non-smoking?

Paul: Yes, we’ve got you on a non-smoking floor.

SarahJohnson: Good.

Paul: Staying three nights?

SarahJohnson: Right.

Paul: Could you, please, just fill out this registration card?

SarahJohnson: Yes, of course. Do I fill in my home address?

Paul: Yes, please.

SarahJohnson: Do you also have our dinner reservation?

Paul: Yes, you’ve got a table for two in our “Sky View” restaurant for dinner at eight o’clock.

SarahJohnson: That’s great.

Paul: Have you stayed at the “Majestic” before, Madam?

SarahJohnson: Yes, but it was long ago. How do we get to the restaurant?

Paul: Just take the elevator to the fifth floor and turn right. There will be a host there to welcome you.

SarahJohnson: Great, thank you. And how about the fitness center?

Paul: It’s on the sixth floor. You should bring your room key. You’ll need it to get in.

SarahJohnson: Thanks. Oh, and can we get an extra key? My husband will need one.

Paul: Yes, of course.

SarahJohnson: Great, thanks.

Paul: You’re welcome. Well, I’ll just need to get your deposit.

SarahJohnson: Here’s my credit card. And when is check-out? Our plane is at 5:05 PM on Saturday.

Paul: Check-out is at noon, but just call down if you need a little extra time. It’s usually not a problem.

SarahJohnson: Thanks.

Paul: Ok. Your room is 832. It’s on the eighth floor. Here are your keys.

SarahJohnson: Thank you.

Paul: You are welcome. Is there anything else I could do for you?

Sarah Johnson: No, that’s great.

Paul: Well, just give us a call if we can be of assistance.

SarahJohnson: I will. What’s your name?

Paul: It’s Paul.

SarahJohnson: Thank you, Paul, you’ve been very helpful.

Paul: My pleasure, Madam.

SarahJohnson: Bye.

Notes to the dialogue:

A registration card is a form with a name, contact information and in some cases passport number and other information. Depending on the country some hotels may ask to fill in home address and the name of the country from where the guest arrived. Sometimes they ask you to fill in your visa number.

When we first arrive at the hotel we often don’t know where everything is. Here are some useful phrases to ask about the location of different places:

- I have a quick question. Can you tell me where the business center is?

- Where do we find a bar?

- I’d love to take a swim. Could you tell me where to find a swimming pool?

- Please give me directions to the “Ocean” conference room.

- - Is there a hair salon on the premises? On the premises means anywhere in the building.

- Do you have an exchange bureau?

There are, of course, many types of extra requests that we might need to make when checking-in to a hotel. Here are some useful phrases:

- Can you book a wake up call for me tomorrow at 7:00 AM?

- Is it possible to have an extra roll away bed for our child?

- Can you have some fresh flowers and fruit put in the room?

Here are some useful questions about the rules of the hotel and about hotel services:

- When is the check-out time?

- How does your dry-cleaning service work?

- How late can I order dinner with room service?

- Can the hotel help me book an airplane ticket?

- I‘d love to take a tour of the city. Do you have any guide services you recommend?

- Where there is the good place to shop in the neighborhood?

- Are there any restaurants you recommend in the nearby?

Словарь

to check-in регистрироваться (напр. в гостинице)

to check-out освободить номер в гостинице

to inquire [In'kwaIq] осведомляться, спрашивать, узнавать

to give a call звонить

form бланк, анкета

filling out заполнять (анкету)

helpful полезный

hair salon ['hFq sx'lO:N] салон-парикмахерская

host [hqust] человек, принимающий гостей

guide services экскурсионные услуги

in the neighborhood = in the nearby ['neIbqhud] поблизости, в окрестности

wake up call телефонный звонок в номер чтобы разбудить гостя

premises здание с прилегающими постройками и участком земли

roll away bed дополнительная убирающаяся кровать

Задание 9.2 Составьте вежливые вопросы, используя следующие слова:

1. where, swimming pool

2. book, wake up call

3. where, conference hall

4. bring, fresh flowers up to the room

5. put, extra roll-away bed in our room

Задание 9.3 Переведите на русский.

1. У вас есть свободные комнаты на третьей неделе июня?

2. Алло, возможно ли зарезервировать номер на следующую среду, 12 марта?

3. Добрый день. Какой у вас самый большой номер люкс?

4. В идеале мы хотели бы номер на двоих смотрящий на юг, если возможно.

5. Сколько стоит номер за ночь?

6. Сколько составит общая сумма оплаты?

7. Имеются ли дополнительные специальные платы?

8. Это включает завтрак?

9. Когда работает ваша химчистка?

10. Когда время выписки?

11. Может ли гостиница помочь мне заказать билет на самолет?

12. Что я могу сделать для Вас?

13. Чем я могу помочь Вам, сэр?

Грамматика

Поиск по сайту: